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xanderusa

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Viewing 15 replies - 1 through 15 (of 16 total)
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  • in reply to: Dropdown Menu missing #16749
    xanderusa
    Participant

    Hi Jason. Finally your predictions were right! Even though I am not sure if it was either a hacking or just an erring from the developer part. In all this process I did lost a wp-commercial plugin or something ( I won’t buy it again), but that’s ok since I didn’t know how to work with it.

    You are a crack! thank you so much!! Your Customer service is excellent! 🙂

    in reply to: Dropdown Menu missing #16699
    xanderusa
    Participant

    I just got this from someone but no idea how to validate my site.

    Have you tried checking for markup & CSS errors?
    http://codex.wordpress.org/Validating_a_Website

    Reply

    in reply to: Dropdown Menu missing #16697
    xanderusa
    Participant

    I did, but they told me they didn’t help since this theme already have its own support. lol but anyway, I just posted another different post just to see if I am lucky, and I’ll let u know. I even paid to a CSS in fiverr but he cancelled out the gig.. 🙁

    Thank you

    in reply to: Dropdown Menu missing #16691
    xanderusa
    Participant

    Hi, after upgrading the theme it is still not working. I went for my Hostgator support and this is what they told me:

    (6:35:26pm)Justin A.:There wouldn’t be a server configuration that would enable one OS to show this but one would not. I do believe the theme is showing correctly for me so it works on Linux as well.
    (6:36:03pm)Cesar Taveras:yes I know but if you open it in a PC it is still in white
    (6:36:25pm)Cesar Taveras:the background in white*
    (6:40:24pm)Justin A.:One moment while I check on this for you.
    (6:40:33pm)Cesar Taveras:OK
    (6:43:58pm)Justin A.:Still checking in on this for you.
    (6:44:20pm)Cesar Taveras:sure
    (6:46:59pm)Justin A.:Okay, from what I am seeing there is no way the server would cause issues with one operating system but not another. This would be an issue with the configuration of the theme possibly not being compatible to be viewable by the PC OS.
    (6:47:30pm)Cesar Taveras:umm i see
    (6:48:07pm)Cesar Taveras:that’s so rare.. The vendor assures it’s not their config…
    (6:48:49pm)Cesar Taveras:what would you suggest me to check?
    (6:50:47pm)Justin A.:Unfortunately, I am not quite familiar with coding as I am not a developer, I have consulted with my colleagues to see if it is possibly a server issue and I was confirmed that generally all operating systems would be affected if that was the case.
    (6:51:17pm)Cesar Taveras:I see… well, thank you anyways

    🙁 pls help

    in reply to: Dropdown Menu missing #16524
    xanderusa
    Participant

    Every plugin is disabled now.. 🙂

    in reply to: Dropdown Menu missing #16521
    xanderusa
    Participant

    Didn’t work. I had disabled all plugins one by one all the same. 🙁

    in reply to: Dropdown Menu missing #16493
    xanderusa
    Participant

    I don’t have any idea Jason. I don’t know anything about customizing CSS nor plugins. A disabled all plugins just to see if something was blocking the theme but don’t. This is the list of plugins.

    Akismet
    Black Studio Touch Dropdown Menu
    Broken Link Checker
    cbnet Ping Optimizer
    Comprehensive Google Map Plugin
    Contact Form 7
    Easy Modal
    Facebook Comments
    Font
    GC Testimonials
    POWr Social Media Icons
    Theme Blvd Image Sizes
    Theme Blvd Layout Builder
    Theme Blvd Shortcodes
    Theme Blvd Sliders
    Theme Blvd Widget Areas
    Theme Blvd Widget Pack
    Theme My Login (inactive)
    Tweeple
    WordPress SEO
    WP e-Commerce
    WP e-Commerce Grid View LITE
    WP Sliding Login | Register Panel (inactive)

    WP e-Commerce: and when I deactive this one it generates this. So I am not sure is this related something to the CSS or what..
    Fatal error: Call to undefined function is_products_page() in /home3/ctaveras/public_html/shorttermrentalsinmiami.com/wp-content/plugins/wp-e-commerce-grid-view/classes/class-wpsc-gridview-hook-filter.php on line 35

    in reply to: Dropdown Menu missing #16488
    xanderusa
    Participant

    Hi Jason.. the problem is that the theme is working perfect on MAC’s users but PC’s. .
    Check testing pic:
    https://drive.google.com/file/d/0B2Q1_6eemgpZdTQtZG5SaUNjQlE/edit?usp=sharing

    Tested with this site to check how it looks on MAC’s. http://url2png.com/?via=icapture

    Also I made this CCS validation..( I don’t get a clue of it) and this is what I got:

    http://jigsaw.w3.org/css-validator/validator?uri=http%3A%2F%2Fshorttermrentalsinmiami.com&profile=css3&usermedium=all&warning=1&vextwarning=&lang=en

    Even though I made a video again so you can tell me what I am doing wrong in the process.

    https://www.youtube.com/watch?v=WsqOAubQj0Q

    Ty 😉

    in reply to: Dropdown Menu missing #16447
    xanderusa
    Participant

    Hi Jason. I am not sure what’s going on but the changes you made are not reflected on the site. And I know that one has to push the upload button obviously but something is not working..

    I made this video to make it more clear for you. https://www.youtube.com/watch?v=5v_FGO7Ki7Y
    Let me know please

    in reply to: Dropdown Menu missing #16400
    xanderusa
    Participant

    This is a better panorama of my pic. The last one reduced its size drastically.

    https://drive.google.com/file/d/0B2Q1_6eemgpZaDlyT0hJZmw1djg/edit?usp=sharing thank you again 🙂

    You can zoom it out rolling your mouse over the pic.

    in reply to: Dropdown Menu missing #16399
    xanderusa
    Participant

    I understand how to apply the color.. I just need to save the changes and that’s it.. but they are not taking place… I honestly don’t know what I am doing wrong.

    I ended up installing the child theme since I read in order to make color changes it would be better. I installed the firebug thing after watching videos, but I still can’t find the “background-color” when I point in the white part of the Alyeska theme. I want to change for another whatever color..

    In the first pic above you’ll see that after doing the firebug check I couldn’t find anything related to the background color or anything. But when I click on the last arrow and get the url and take it directly into my hostagator… That’s what I get.. A mess of codes..( pic below) I did found a background of something but didn’t change it since I wasn’t sure. Check my pic.

    http://s2.subirimagenes.com/otros/previo/thump_8883006wordpressbackgroundf.jpg

    I don’t know why is so complicated to change the background color.. Please help me.. I tried the normal way in the wordpress in the background section but it simply didn’t work…

    ps: how to restore the old images broken in the middle of the page?

    thank you for your help.. 😉

    in reply to: Dropdown Menu missing #16395
    xanderusa
    Participant

    Ok, what I did was backing up the site, however, I realized that I just need only to delete the theme old file /wp-content/themes/ instead of the ENTIRE files of the site in my FTP hosgator just to keep the plugins and configs.. So that’s what I did, and then upload the alyeska-3.1.3.zip . (I am not sure if I did it right but at least I got the new theme on with my plugins and configs).
    Anyway, this is how it looks now http://shorttermrentalsinmiami.com . Obviously I need to make some changes, but now the background is not working. I tried to either change the color, images but nothing seems to work. I followed your vimeo video explaining how to do it but it still is not working. Any suggestions?

    in reply to: Dropdown Menu missing #16393
    xanderusa
    Participant

    Ok, I installed the child theme and activated and my site changed complete.. http://shorttermrentalsinmiami.com .. On the other hand, when I tried to install the alyeska-3.1.3.zip this is what I got: “Destination folder already exists. /home3/ctaveras/public_html/shorttermrentalsinmiami.com/wp-content/themes/alyeska/”…

    Can I deactivate the child theme? I don’t know anything about programming or else…
    what can I do to install the updated version of alyeska without that err?

    in reply to: Dropdown Menu missing #16391
    xanderusa
    Participant

    UPDATE: I tried to installed this theme again, the one with the child theme included, and this is what happened.

    “The package could not be installed. The theme is missing the style.css stylesheet.

    Theme install failed.”

    Help please 🙁

    in reply to: Dropdown Menu missing #16390
    xanderusa
    Participant

    Should I use upload the child theme first and customize it and then the parent one? or viceversa? How this works?

    Thank you..

Viewing 15 replies - 1 through 15 (of 16 total)