Forum Replies Created
June 9, 2016 at 8:16 pm in reply to: Dark banner image #26221
Thanks for the feedback. I think it’s not that it’s an assumption someone wants to always put text over an image, but it’s the default functionality and intention for this feature, where you’re creating a banner for your page. When selecting to display the featured image above, it’s automatic that you’re creating a banner with page title. The user has to take an extra action and select to hide the page title, for this not to be the case.
It’s tough to add options for little stuff like this because it becomes a sort of never-ending black hole of potential other options that could be added, and I think this leads to even more of a confusing user experience with too much to setup.
I’m trying to always come up with ways to make it things “just work” (which is close to impossible but always the goal in everything). But considering how you came to this issue, maybe a better solution for all this would be to keep it as-is, but if the user selects for the title to be hidden, then remove the shading. In your opinion does something like that make sense?June 7, 2016 at 6:20 pm in reply to: Support forum post June #26219
Over on ThemeForest.net, the way it works is that people have basically two options for support:
1. They can click the “Comments” tab and post in the public comments.
2. They can click the “Support” tab and send a private message, which will be handled through email.
So, basically people have a choice if they want what they say to be public or not. Everything posted in the comments is public and searchable. I have a feeling after the forums come down here, you’ll start to see more people using those public comments over time.June 6, 2016 at 9:48 pm in reply to: Just took my site live and it erased every single setting, template, etc I had #26217
Ok sounds good. Sorry that happenned to you. Just let me know if I can help in any way.June 6, 2016 at 9:43 pm in reply to: Just took my site live and it erased every single setting, template, etc I had #26215
If you decide to go through that process and roll back, feel free to email me at email@example.com and I can walk you through how make the move from /2016 to / with that script, if you like. It’s really easy, you basically just upload the PHP file, go to it, follow the steps, then delete the file. Also this time, it’d be good if you have access to PHPMyAdmin, to do an export of the database to download to your computer, in case anything were to happen.June 6, 2016 at 9:36 pm in reply to: Just took my site live and it erased every single setting, template, etc I had #26213
Does media temple have a way to roll your site back?June 6, 2016 at 9:31 pm in reply to: Just took my site live and it erased every single setting, template, etc I had #26211
Oh no so you just did find/replace in PHPMyAdmin without making any kind of export or backup? There’s no way to get that data back unless you can get a hold of your hosting and they have something in place to roll back? Many hosts have backup protocol in place like this.
I totally get where you’re coming from. But this is just how serialized data works and is very important to understand if you’re moving so sites.
Any time you store an array of data through WordPress options, post meta, anything, it serializes this data. Serialized data works in a way where it takes the array and makes it into a string. The algorithm for how this works involves the exact character count.
For example the content of a post would not be effected because it is just a long text string.
Conversely the array of settings array for a widget would be broken, for example, if that /2016 were in any of the settings.
In this case, your theme options page is one big array of settings. Contained in there are URLs which you were altering with your find/replace. Also the elements of a custom layout are stored as one big array in the meta data.
Here’s where they discuss in the official WordPress codex page about moving WordPress:
I personally have used this script for years:
But there are also plugins that do this (I’ve never used one personally):June 6, 2016 at 9:15 pm in reply to: Just took my site live and it erased every single setting, template, etc I had #26209
I meant: Do you have your original database sql that you exported from your staging site before you altered it?June 6, 2016 at 9:13 pm in reply to: Just took my site live and it erased every single setting, template, etc I had #26207
So after you transferred the database, how did you handle changing the site URL throughout? It sounds like you didn’t do this in a way to accounts for how WordPress stores serialized data. If that’s the case I can teach you more about that.
Do you have your original database sql that you exported from your staying site before you altered it?
For example, if you take an sql file and simply do a mass find/replace of a text string (i.e like site URL), you are going to damage any array of data saved to your db that contains that string you replaced.June 6, 2016 at 8:58 pm in reply to: Just took my site live and it erased every single setting, template, etc I had #26204
Sorry to hear you e gone through this hassle. But don’t worry, I bet there’s a really simple answer in how you made the move and we can get to the bottom of it.
First can you try and explain just little bit more about what didn’t transfer?
For example, when you say theme settings, do you mean specifically the settings saved at Appearance > Theme Options?
Or do you mean content, like maybe you made a page through the layout builder and after transfer, all the elements were gone and page blank?June 6, 2016 at 2:20 am in reply to: Any known issues with the Woo Commerce booking plugin? #26200
I’m sorry but I have no idea on that one. But unfortunately I can’t really assist you with third-party plugins like that. You’ll want to contact WooThemes support where you purchased the plugin.June 6, 2016 at 1:40 am in reply to: Popup Shortcode doesn't display in Content Element Visual tab #26197
Have you tried disabling those other plugins that are modifying the tinymce editor to see if one is conflicting?June 5, 2016 at 5:51 am in reply to: How to properly set a "A full-size image, with no alignment and no link." #26195
First you need to be using Jump Start v2.1. Then you need to enable this feature. Go to Appearance > Theme Options > Content > General. Select for full width content to be narrow. Then a second check box will appear to enable popout images.
The figure tag is because the image has a caption (a core WordPress thing) but nothing to do the feature you’re asking about. Images don’t need captions for this to work.
All working now?June 2, 2016 at 5:53 pm in reply to: How to make Home Slider (Flexslider) change height of slides responsively in iOS #26193
Apologies, but honestly, I’m just not sure. I think it’s a quirk with how flexslider works on mobile vs desktop. I would imagine this is why the theme gives the slides a fixed height on mobile devices in the theme’s CSS.June 2, 2016 at 3:16 am in reply to: trying to renew licence #26190
I’m not quite sure what happened after you finished at PayPal and redirecting back to complete the purchase. But I verified the funds and manually completed your purchase at wpjmpstart.com. You should be good to go now.June 1, 2016 at 10:29 pm in reply to: Dequeuing styles #26186