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WooCommerce Download Link Issue

  • Creator
    Topic
  • #21154
    dkolaras
    Member

    Hi, I have this theme running on a client site and applied the WooCommerce patch for the sidebar issue, but cannot get the site to go the final step on a transaction and include the links for download on virtual products. I’ve researched umpteen fixes and applied them all, and have finally come here in hopes that maybe there is a theme issue I’ve not considered, as this seems to be the last stop. The orders go to PayPal, an initial receipt is generated both there and through WC, but then in both places, the order shows “pending”, then switches simply to “on hold”. The receipt also doesn’t include the links to download the virtual products.

    Any insights much appreciated. Thanks in advance.

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  • Author
    Replies
  • #21156
    Jason Bobich
    Keymaster

    Hello,

    Apologies, but I just wouldn’t know the answer there. I don’t have the knowledge for how WooCommerce to provide that kind of support for it. You’d really need to go to WooCommerce support.

    But as you suggested initially, I would also have trouble believing that it would be a theme issue based on what you’re describing. Maybe as an initial troubleshooting technique, try activating one of the default WordPress themes so you can rule that out.

    #21158
    dkolaras
    Member

    Okay, thanks. We haven’t switched themes yet, but also, the client has a scheduling tool, so we’re starting to think it could be causing the conflict 🙁 Appreciate your reply.

Viewing 2 replies - 1 through 2 (of 2 total)
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