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Payments not being received on a wordpress plugin Event Manager Pro

  • Creator
    Topic
  • #18276
    kmc_maryland
    Member

    I have been talking with their support team for 5 months and I’m one step away from demanding a refund because they’re product hasn’t worked.

    They are saying that the reason why their registration and payment gateway plugin isn’t working is because my swagger theme header.php does not have wp_head();

    Does this make any sense to you?

    Thanks for your help.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Author
    Replies
  • #18279
    Jason Bobich
    Keymaster

    Hello,

    Can you tell me what version of Swagger you have installed?

    The original version of Swagger (years ago) didn’t have wp_head directly visible within header.php, however this would still not be the cause because it was still running there. I’m speculating here, but it sounds like you may be using a very old version of the theme, and someone has simply quickly looked at the header.php of your theme and come up with a quick answer without actually further investigating.

    #18281
    Jason Bobich
    Keymaster

    Apologies, that maybe came out not the way I intended. I didn’t mean to say anything offensive about whoever is helping you. I just meant that what they’re saying would be a logical first guess in troubleshooting the issue, but most likely not the actual cause of your issue.

Viewing 2 replies - 1 through 2 (of 2 total)
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