This is searchable archive of our old support forums, which operated from 2012 - 2016. To find out how to get support for your current theme, please visit our support page.

Page load errors on iPad/iPhone

  • Creator
    Topic
  • #23909
    vnp
    Participant

    No troubles on desktop browsers, but see these pages:
    http://www.vannoortproductions.nl (ok)
    http://www.vannoortproductions.nl/errors (page load errors on iPad and iPhone.)

    Same template, only on the /errors page I have a parallax effect on the first banner – which is, in fact, a section with a image slideshow set in section display properties.

    On both pages I see a js error in console, these might or might not be related.
    TypeError: undefined is not an object (evaluating ‘s[0].offsetWidth’)
    slidebootstrap.min.js:146:94
    nextbootstrap.min.js:125
    ejquery.js:1:3964

    (I also had some other troubles with sticky menu & parallax, see http://support.themeblvd.com/forums/topic/sticky-menu-not-showing/)

    • This topic was modified 6 years, 10 months ago by vnp.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Author
    Replies
  • #23926
    Jason Bobich
    Keymaster

    Hi,

    So I’m looking at this page on my iPhone:

    http://www.vannoortproductions.nl/errors

    … but everything seems to be displaying fine?

    TypeError: undefined is not an object (evaluating ‘s[0].offsetWidth’)
    slidebootstrap.min.js:146:94
    nextbootstrap.min.js:125
    ejquery.js:1:3964

    These console errors are all referencing things that aren’t related to the theme. But as far as I can tell from loading your page, everything is loading and displaying as it should, though anyway.

    Apologies, I guess I’m just not understanding what the actual issue is here? On that “errors” page you created, what am I looking for on mobile that’s not working? Sorry if I’m missing something obvious, but I’m just trying to understand so I can help.

    #23927
    vnp
    Participant

    Strange that all is working for you. I have an iPhone 4s and a iPad 2, both updated to latest OS version. They give the same results. The page is loading, then an error is thrown and after a few tries, they give up. Safari throws error, Chrome even dies.

    http://postimg.org/image/4u81cnqen
    http://s27.postimg.org/4u81cnqen/IMG_4912.png

    http://postimg.org/image/bjeksobqn
    http://s27.postimg.org/bjeksobqn/IMG_4913.png

    • This reply was modified 6 years, 10 months ago by vnp.
    #23936
    Jason Bobich
    Keymaster

    I have an iPhone 6 and didn’t see anything like that. Hm, are you sure it’s theme-related? Did you disable all third-party plugins?

    #23952
    vnp
    Participant

    I tried several things (disabling plugins, choosing thumbnail image sizes).
    The only way to avoid these page loading loop/errors is to disable the parallax functionality.
    The only thing I can think of that this might be memory related, but that is just a guess.

    #23953
    vnp
    Participant

    I dug into the memory thing.

    First tried smaller slider images, no improvement noted.
    Then investigated partner logo’s. These are presented full size I discovered (a thumbnail size can’t be chosen here). I had quite a few – and quite a few big ones! So I deleted this entire section. Boom! It worked.

    So, my suspicion: these full size logo’s were too much. Then the parallax setting pushed the 4S and iPad Air browsers over the edge. The iPhone6 probably survived because of more processing power.

    It’s hard to determine where it goes ‘over the edge’. Clearly the parallax has quite some impact in processing power – when disabled, there are no troubles.

    • This reply was modified 6 years, 10 months ago by vnp.
    #23966
    Jason Bobich
    Keymaster

    The idea of the partner logos element is that you’d be uploading a logo that is the size you want to you use. So, just size the image how you want before you upload it, and that should allow you to have a smaller image. Hopefully that’ll help with the overall page load.

Viewing 6 replies - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.