I have a most unusual problem with uploading the theme on a Canadian Web Hosting company.
When I first purchased the theme, I tried uploading it to my account at a Canadian Web Hosting company that I have used for years. ( I uploaded the zip file from the folder, not from the unzipped download.) It won’t load. WordPress times out after about 5 minutes and gives the error message “WordPress Failure, Are You Sure You Want to Do This?”
I have been back and forth with the Canadian hosting company for several days. They have tried several work-arounds, to no avail. This is an excerpt from one of the messages I got from them – there have been several others since, all that have not been able to provide a solution. (I’ve xxx’d out the private info)
Jan 7 21:40:32 cwhtor5 suhosin: ALERT – script tried to increase
memory_limit to 268435456 bytes which is above the allowed value (attacker
‘/home/dxxx/public_html/xxxx.ca/wp-admin/admin.php’, line 109)
In this case we will have to increase the suhosin memory limit to 512 MB. I have
increased that in the “php.ini” file. I have pasted a screen-shot for your reference. You can verify this from the below mentioned link : etc.
The hosting company went on to indicate that this would solve the problem. It didn’t. They have tried several other solutions and I still can’t upload the theme. I tried a fresh install of wordpress, set up a brand new computer just a few hours ago and tried again – no luck. Same error message as before.
However, I upload the theme to my account at Hostgator. The theme uploaded perfectly and I am able to edit it and make changes, no problem.
So, my question is, why will it upload on one server and not on the other, and is there anything the Canadian hosting company can do about it? In their last email they asked me to send the zipped version of the theme, plus my login info for the WordPress site I am trying to install it on. I am not about to do that.
I’m concerned because I have several customer’s sites on the Canadian hosting company that I was hoping to get to purchase the Alyeska theme in order to upgrade their sites. If the theme won’t upload, it will be a lot of hassle to get these people to switch to another hosting provider.
I have no problem at all with the theme on Hostgator. I guess that says something about the Canadian Hosting site, though I’m not sure what.
Sorry for the long post, but it has been frustrating. If there is a work-around, I would appreciate knowing what it is, as I would sure like some of my customers to get this theme for their sites, which will not be possible if they can’t upload it, and I’m not sure any of them are prepared to change hosting companies.
- The forum ‘Alyeska Responsive WordPress Theme’ is closed to new topics and replies.