Frequently Asked Questions
What products can I get support for?
How can I get support?
We’ve setup our support website in a way to allow you to receive support for all of your Theme Blvd WordPress products from a unified account.
I’ve purchased from WPJumpStart.com.
If you’ve made a purchase from WPJumpStart.com, then you already setup an account when you checked out over there. Simply login here with that username and password, and your Jump Start purchases will already be registered.
I’ve purchased from ThemeForest.
After you’ve setup an account and logged in, you’ll need to then verify any Theme Blvd purchases you’ve made from ThemeForest by going to My Account > Licenses.
Where can I use my account?
All of our websites work on a shared network. Any account you create on a website in our network is linked to all of the sites in our network. We have plans to expand in the future, however currently this only includes the following websites:
Where can I find the documentation for the theme I purchased on ThemeForest?
In the ZIP package you download from ThemeForest, there is a folder called “documentation” and inside this is a file called index.html — Simply open this file in your web browser (i.e. Firefox, Chrome, Safari, Internet Explorer, etc).
Theme Support Defined
We only offer support for our themes, features and functionality unique to our themes (beyond that of WordPress). Please note that we cannot assist with general WordPress support or provide you with theme modifications and customizations in any capacity within our complimentary theme support.
With that said, complimentary theme support does NOT include the following:
- Providing specific support for third-party plugins
- Providing general WordPress support & how-to’s (Use wordpress.org forums for that)
- Providing code customizations to extend default theme features
- Providing fixes that are unique to your web hosting or server environment (although we can often point you in the right direction in contacting your web hosting support)
Support Response Times
We do our best to answer all support requests daily during the business week. With that said, please be patient when waiting for a response in the support forum and always allow 24-48 hours for a response during the standard business week, Monday through Friday.
Keep in mind that our support queue is based on the “freshness” of our support topics. This means that unanswered topics with the oldest replies will appear at the top of our queue when we are answering questions. So, in other words, posting a second time in your topic before we’ve had a chance to get to it will actually bump you down a bit in our queue, and may delay your response time.
Here are some tips to get the most efficient and timely support.
Make sure and check your theme’s documentation.
We spend a lot of time creating video tutorials and laying out a detailed documentation file to provide buyers with the purchase of our WordPress themes. Please review this file and its table of contents before asking questions that are covered in your documentation.
Provide relevant information.
Providing us with as much relevant information as possible regarding your issue will help both us and you to make the most of our time. The more time you spend putting thought into your question, the more time we put into helping you, and the quicker you will inevitably receive a solution to your issue.
Provide a link to your site.
If you’re asking about an issue specific to your site (which most often is the case), please provide a link to your site so we can view the issue and diagnose the problem. If you don’t provide a link, we will need to respond by asking you for a link to your site, and will inevitably delay the overall time in which we can help you to solve your issue.
Make sure question is theme-specific.
If you’re asking a general WordPress question, make sure to investigate this with an Internet search and not post this in our complimentary theme support. We understand that many buyers are beginners in working with WordPress, and it is not always clear if your question is theme-specific or not, and that is okay. However if you’re asking too many questions that are not theme-specific or it seems you’re taking advantage of our free support, we may stop responding to support topics.
Simply put, please do not abuse our free, complimentary theme support.
Remember to take some accountability.
We have always provided timely, free customer support, which remember we are not required to do. This is a courtesy we offer to our buyers, but it is clear that some people abuse this service. Please put time and thought into what you’re asking and do not ask every question that comes to mind without trying to find the answer.
Do not ask for customizations.
Remember that we do not offer free customizations to our themes. We do our best to help buyers we can see are trying to make their own customizations and nudge them in the right direction, or point them to the proper documentation within our developer docs website. However, with that said, please do not expect that you can simply post a customization and we will provide it to you.
Don’t take advantage of our speedy response times.
It is obvious to us when buyers take advantage of our fast response times and start asking questions back-to-back without taking the time to investigate their issues themselves. When you do this, we will eventually stop responding to your support requests. This can be bad for you if you eventually come across a problem you truly cannot solve. Remember the boy who cried wolf?
We’ve partnered with WerkPress, the best WordPress customization shop around. If you need customizations to your Theme Blvd WordPress theme, please fill out the form here and someone will be touch with you shortly.
We will address all theme bugs as quickly as possible once they are brought to our attention. Once we have corrected, tested, and updated our theme files, we will update the “Change Log” found on the item details page for that current product, whether on ThemeForest or Mojo-Themes. You can then head on over to to your download page on that respective website to re-download the new version of the theme files.