This is searchable archive of our old support forums, which operated from 2012 - 2016. To find out how to get support for your current theme, please visit our support page.

Problem with Pages and Templates – Unable to Edit

  • Creator
    Topic
  • #21639
    501e4th
    Participant

    After upgrading to WordPress 4.2 I am having a problem where I can not edit a Template. I have nine templates. I can not edit any of them (from the “Manage Templates” tab I select “Edit” under a template).

    I can not add and element from the “Manage Elements” The drop down is populated but after selecting any element the box is blank. The “Add Element” button does nothing. The drop triangles for existing elements do nothing, as well as the triangles for “Template Information” and “Sidebar Layout”.

    The “Add Template” shows similar behavior “Starting Point”, “Sample Layout”, etc. do nothing. If I add a new template, I am unable to do anything with it. I am not able to “Update” it. It exhibits the same behavior as “Edit” of an existing template. I am, however, able to delete a new template from the editor page.

    “Sliders” appear to be working and I am able to edit them and save as well as create new ones.

    The site is http://www.wanderwheels.com

    I have completed a fresh manual install of WordPress 4.2.2
    I have completed a fresh manual install of the Alyeska theme
    I have manually deleted the Themeblvd plugins and reinstalled them.
    I have no other plugins activated other than the Themeblvd plugins
    I am using an Alyeska Child theme as the active theme. Regardless of the Theme either “Alyeska” or “Alyeska Child” I have the same problems outlined above.

Viewing 15 replies - 1 through 15 (of 20 total)
  • Author
    Replies
  • #21642
    Jason Bobich
    Keymaster

    Hello,

    It sounds like there is some sort of javascript error happening. One way to assess what this is: Use the Google Chrome web browser. Open up developer tools. Click the “Console” Tab. Now when you click one of these buttons on trying to edit a template, and it doesn’t work, there is most likely a red error that will show up in your developer console.

    Now, something is sort of jumping out at me, which is odd. Have you made alterations to the theme? It appears something is off with your install. I can’t find anything existing in the theme’s style.css or you child theme’s style.css?

    http://www.wanderwheels.com/site_ww/wp-content/themes/alyeska/style.css

    http://www.wanderwheels.com/site_ww/wp-content/themes/alyeska-child/style.css

    This is important, as it gives WordPress all the information about your theme. Do you know why this is?

    #21643
    Jason Bobich
    Keymaster

    Also, something else that’s really important: When you are deactivating plugins and testing editing layouts/templates to determine your problem isn’t from conflicts with other 3rd-party plugins you’re using, it’s incredibly important that you are clearing your browser cache.

    For example, say you have only Theme Blvd plugins and one third-party plugin, Plugin XYZ. You deactivate Plugin XYZ, then try the Builder, and see that it still doesn’t work. So, it couldn’t possibly be Plugin XYZ conflicting, right? Well, with the way WordPress compiles scrips, it’s possible that if you didn’t clear your web browser cache, that the issue still stems from Plugin XYZ.

    #21646
    501e4th
    Participant

    Chrome Developer Tools Console reports the following red error when click “Templates” from the WP Dashboard:

    GET admin.php?page=themeblvd_builder:76
    http://www.wanderwheels.com/site_ww/wp-content/plugins/theme-blvd-layout-builder/includes/admin/assets/js/builder.min.js?ver=2.0.5

    When I try to edit a template I receive the follow red error:

    GET admin.php?page=themeblvd_builder&tab=edit&template=562:76
    http://www.wanderwheels.com/site_ww/wp-content/plugins/theme-blvd-layout-builder/includes/admin/assets/js/builder.min.js?ver=2.0.5
    admin.php?page=themeblvd_builder&tab=edit&template=562:2057

    #21647
    501e4th
    Participant

    The style.css from fresh Alyeska install has the following:

    /*
    Theme Name: Alyeska
    Description: A simple business theme by Theme Blvd. — Update notifications available on Twitter: Follow the author and Follow the brand
    Author: Jason Bobich
    Author URI: http://themeblvd.com
    Version: 3.1.8
    License: GPL2
    License URI: http://www.gnu.org/licenses/gpl-2.0.html
    */

    /* This theme’s primary styles can be found in /assets/css/theme.css */

    The style.css from the child theme contains the following:

    /*
    Theme Name: Alyeska Child
    Description: Child theme for the Theme Blvd framework
    Author: Scott Zentack
    Author URI: http://www.wanderwheels.com
    Template: alyeska
    */

    #21648
    501e4th
    Participant

    Yes, when deactivating plugins I also flush the browser cache.

    #21649
    Jason Bobich
    Keymaster

    I’m not sure what else off the top of my head; I haven’t anyone else on this or any other theme report that error. Feel free to send me a login to your WP admin, and I can take a closer look.

    If you’d like that, please send the info by going to My Account > Submit Private Info here on the support site. Please post back here in this topic once you’ve submitted the information.

    #21650
    501e4th
    Participant

    Jason,

    I sent you a Private Info message.

    Thanks,
    Scott

    #21651
    501e4th
    Participant

    Updated private message with new troubleshooting information

    #21658
    Jason Bobich
    Keymaster

    Hey Scott,

    I really think this comes back to what I was getting at in the beginning in something to do with your browser caching on the specific devices you’re using.

    I’m using a MacBook Pro, latest Mac OS X and Chrome, and I’ve obviously never logged into your WP admin from this setup. So, I just logged into your site, and I didn’t have any of the problems you’re describing. I didn’t touch any plugins or do anything to your site. Immediately after logging in, I was able to edit templates, add elements, and your visual editor worked on editing pages.

    Screenshots from just messing around in your WP admin:

    http://www.uploadblvd.com/uploads/image_5550e7332f3dc.png

    http://www.uploadblvd.com/uploads/image_5550e73954137.png

    Everything you’ve described so far sounds like errors in javascript, which is a client-side language rendered in your web browser. Once one javascript thing breaks, it can end up breaking all javascript on the page.

    While it’s possible that javascript could be throwing errors as a result from some kind of server-side pull, this all still points to most likely some issues on your specific setup where you’re managing your site. I would look again at how you’re flushing your web browser cache. Chrome is notorious for very aggressive browser caching.

    #21660
    501e4th
    Participant

    I will investigate the cache issue from my side. I’ll post back if this is the answer.

    #21668
    501e4th
    Participant

    Was receiving 520 errors relating to Javascript which I traced back to my Content Delivery Network, Cloudflare. After disabling the site using the “Pause” feature on Cloudflare, not the “Developer” mode, the issue was resolved.

    Thanks for your help

    #25400
    inetinitiatives
    Participant

    Hi Jason,

    I’m experiencing the exact same problem. I don’t see any errors in the dev tools console other than the Google map wanting an API key.

    I don’t actually have any visible down arrows on any of my template items, so I can’t expand them to edit. I’m running the latest WP, Alyeska 3.0.1, all ThemeBlvd plugins are up to date, and no changes to the theme files, etc. I’ve disabled plugins but nothing seems to have an effect to bring back the functionality for the templates.

    The slider interface is working fine.

    Thanks for your help!

    —Anji

    #25401
    inetinitiatives
    Participant

    Also… I’m trying to send you a private message with login information, but its showing an error when I try to provide the URL for this topic.

    #25403
    Jason Bobich
    Keymaster

    Hi Anji,

    You just need to update the theme. The latest version is 3.1.9.2 and you said you’re using 3.0.1. Your version of the theme was created before the WordPress 3.8 redesign of the admin panel. You can get the latest version of the theme from your ThemeForest downloads page.

    http://themeblvd.com/changelog/?theme=alyeska

    #25409
    inetinitiatives
    Participant

    Ah, ok. Thanks Jason!

Viewing 15 replies - 1 through 15 (of 20 total)

The forum ‘Alyeska Responsive WordPress Theme’ is closed to new topics and replies.