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Having Trouble Installing the Theme

  • Creator
    Topic
  • #9586
    mikenovo
    Member

    HI, I’m having trouble installing the theme, it starts to upload but then I’m getting this : Are you sure you want to do this?

    Please try again.

    Please help

    Thank you in advance!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Author
    Replies
  • #9595
    Jason Bobich
    Keymaster

    Hello,

    First off, make sure you’re uploading the installable alyeska.zip theme to your WordPress admin panel and not the entire download package with documentation and all from ThemeForest. If you are installing the correct ZIP package containing just the WordPress theme, it sounds like you’re encountering one of the issues from the Getting Started > Common Problems section of your documentation. —

    Problem: When you try to upload theme-name.zip through your WordPress dashboard in the way it’s described in the first installation video above and either it loads and loads with no result or you see the error message “Are you sure you want to do this?” followed by nothing happenning.

    Solution: Many of our themes may contain many options resulting in additional images, files, etc, making the theme’s overall file size larger than many other themes you might have used in the past. If you’re facing this issue, it’s most likely because your web hosting account has PHP upload limits in place that are smaller than the size of the theme. So, if this is the case, the solution is simply to unzip the theme and upload it manually through your FTP program. This process is outlined above in the second installation video.

    Here’s the second installation video from your documentation that shows how to do this: http://vimeo.com/16681592

    Let me know if you still can’t figure it out, and I’d be glad to help.

    #9599
    mikenovo
    Member

    Problem solved! Thanks So much!

Viewing 2 replies - 1 through 2 (of 2 total)
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