Jason: I did all of that and the theme still wouldn’t upload, which is why I posted the question here. I have been using WordPress for years and know how to manually unzip and upload the theme if the zipped zip file won’t load. I just wondered if there was something else with this particular hosting company that made it impossible to upload the file since the PHP upload limits were increased in the php.ini file.
The solution for me will be to simply use Hostgator and gradually move all my files away from the other hosting company, and to encourage my customers to do likewise.
Thanks again for the prompt response. I do watch all of your videos very carefully. They are excellent – easy to follow and understand. There is quite a large learning curve for this theme, but well worth the time it takes to learn the ins and outs!